Returns policy

We are confident you will love our product, however we offer a no-quibble 14-day money-back guarantee on our products. If you do not like the product send it back to us within 14 days and we will refund your purchase price.

Please note, all returns are subject to the following conditions:

The product must be return unused in its original condition in unopened packaging
Any return postage cost incurred by you is not refundable
To return the product:

Please inform us by e-mail within 7 days of receipt that you are sending back the product, quoting your order number. Please return the product within 14 days of receipt to the following address:

MastaPlasta Ltd
Unit 1, Stanley House, 125, Aldermans Hill, London, N13 4QB.

It is advisable to use Recorded Delivery for returns. Return carriage costs are the customers responsibility.

If your product is faulty, we must be notified by e-mail or letter within seven days of receipt.

Delivery details

All deliveries are subject to availability and authorisation of your payment.

Delivery to the UK

We will endeavour to deliver the goods you have purchased within 7 working days after receiving your order. If there are any delays we will notify you as soon as possible.

Deliveries to the rest of the world

We will endeavor to deliver the goods you have purchased within 15 working days after receiving your order. If there are any delays we will notify you as soon as possible.

Please refer to our checkout pages for worldwide delivery charges.

Delays

In the event that postal services or our couriers return goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of re-delivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted.

Where delays have been caused by events outside our control, we cannot accept any liability for any delays, losses or problems caused.

Your order

When you place an order, we treat it as an offer to buy. We will send an email to confirm your order with your order number, at which point we are making a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary. In which case, we will email you as soon as we can to let you know, and refund any money paid.

Online Payment

This website processes payments securely over the internet using an SSL. For further information please use the contact page to get in touch.

About the product

MastaPlastas are made from AxiomHide , a man-made luxury fabric designed to look and feel like top-grade leather. The MastaPlastas can be wiped clean using detergents if necessary but are not suitable to be machine-washed.

It is important to note that the backing adhesive is very strong and once the plaster has been applied it may be difficult to remove.

MastaPlasta Ltd cannot accept responsibility for any damage that may be caused to any substrate surface that the plaster is applied to or its subsequent removal by physical or chemical means.

Colour

Photographs are representative of the finished product. Whilst every effort is made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain or size variations.

Images

if you send in your pictures of your Mastaplasta in situ. You are given us your permission to use the pictures commercially on our website and or any marketing or promotional activities we decide to undertake

Statutory Rights

Our terms and conditions comply with UK legislation, including the Distance Selling Regulations. They are designed to ensure that MastaPlasta customers can shop with us in safety and security.

Every care has been taken in the preparation of the website pages and their content, but MastaPlasta Ltd cannot be held responsible for the accuracy of the information, or any consequence arising from inaccuracy. In accordance with our policy of continued product improvement, we reserve the right to amend the specification of our product or to discontinue products without prior notice.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act. Your information is not passed to any third party , except for the purpose of processing your offer to purchase the goods.