Shipping and Delivery

All our products bought from www.mastaplasta.com are dispatched from the UK. For shipping destinations outside of the UK, the 20% UK VAT will be discounted – the new price will be visible once you have entered the destination in the shopping cart. However, the country of destination may impose customs duties and import taxes and these will be payable by you. This is out of MastaPlasta’s control. We will strive to ensure our overseas shipments contain the correct customs information to enable a smooth delivery regardless of your destination.

We aim to dispatch your goods on the same day provided the order was placed before 11:00 (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Orders received after 11:00 will be sent the next working day.

Any orders received over the weekend or on UK public holidays shall be dispatched the following working day.

Sometimes issues arise with deliveries that our out of our control but we will endeavour to do our best to help customers when any such problems arise.