All our products bought from are dispatched from the UK. For shipping destinations outside of the UK, the 20% UK VAT will be discounted – the new price will be visible once you have entered the destination in the shopping cart. However, the country of destination may impose customs duties and import taxes and these will be payable by you. This is out of MastaPlasta’s control. We will strive to ensure our overseas shipments contain the correct customs information to enable a smooth delivery regardless of your destination.

We aim to dispatch your goods on the same day provided the order was placed before 11:00 (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Orders received after 11:00 will be sent the next working day.

Any orders received over the weekend or on UK public holidays shall be dispatched the following working day.

Sometimes issues arise with deliveries that our out of our control but we will endeavour to do our best to help customers when any such problems arise.

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In the event that postal services or our couriers return goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of re-delivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted.

RegionCostServiceDelivery Time
UKFREERoyal Mail 1st Class2-3 Working Days
Royal Mail International StandardUp to 7 Working Days
Royal Mail International StandardUp to 15 Working Days
Rest Of World£8.00
Royal Mail International StandardUp to 15 Working Days